IT Help Desk Technician
Quick Apply Full-time 2 hours ago Full Job Description The incumbent is expected to learn, develop, and perform the processes and procedures associated with software support, desktop/laptop repair and deployment, imaging, and configuration, while demonstrating good communication skills, providing excellent customer service and adhering to security best practices.
Work consists of varied, non-standardized tasks, requiring application of numerous laws, rules, regulations, and procedures.
Technicians are required to exercise good judgment and individual initiative in handling routine work and special assignments.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provides first-line of information technology customer support over the phone or in person; supports a variety of basic system problems related to hardware and software; Performs installation and maintenance of enterprise personal computers and other computer related devices; Assist customers in troubleshooting to resolve non-complex IT issues; Works with the team to resolve incidents with an appropriate sense of urgency; Utilizes documentation pertaining to training, operational procedures, status, or other written materials required for the position; Coordinates with vendors, other agencies, and County telecommunications personnel in resolving hardware and software problems of a technical nature; Communicates, both orally and in writing, to convey a clear explanation of the solution to the customer; Performs tasks and work assignments as assigned; Participates in Sheriff's Office recruitment and community relations activities as directed.
Requires scheduled on-call availability.
Qualifications:
Graduation from an accredited college or university with an Associate's Degree in Information Technology, Computer Science, Computer Technology, or related field OR High School graduation or equivalent diploma from an institution accredited by an accrediting body recognized by the U.
S.
Dept.
Of Education or licensed as a degree granting institution by the Commission for Independent Education AND one (1) year of experience in information technology that includes customer service AND Diploma or certificate from a Technical School in Computer Systems and/or Information Technology Or equivalent combination of education and experience Must possess a valid Florida driver's license Applicants must be tobacco/nicotine free for six months prior to submitting application and during length of employment.
The Pinellas County Sheriff's Office strives to provide our employees with the best benefits possible.
Some of the benefits are Annual Leave (120 hours), Health Insurance, Wellness Incentives, and Education Assistance Program.
The Pinellas County Sheriff's Office is an EEO/ADA employer and is committed to being a drug free workplace.
TO APPLY FOR THIS POSITION, VISIT OUR WEBSITE:
www.
pcsoweb.
com/careers Any questions can be directed to Human Resources at 727-582-6208 Job Type:
Full-time Pay:
$41,706.
00 - $66,728.
00 per year
Benefits:
Dental insurance Health insurance Life insurance Vision insurance Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Work consists of varied, non-standardized tasks, requiring application of numerous laws, rules, regulations, and procedures.
Technicians are required to exercise good judgment and individual initiative in handling routine work and special assignments.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provides first-line of information technology customer support over the phone or in person; supports a variety of basic system problems related to hardware and software; Performs installation and maintenance of enterprise personal computers and other computer related devices; Assist customers in troubleshooting to resolve non-complex IT issues; Works with the team to resolve incidents with an appropriate sense of urgency; Utilizes documentation pertaining to training, operational procedures, status, or other written materials required for the position; Coordinates with vendors, other agencies, and County telecommunications personnel in resolving hardware and software problems of a technical nature; Communicates, both orally and in writing, to convey a clear explanation of the solution to the customer; Performs tasks and work assignments as assigned; Participates in Sheriff's Office recruitment and community relations activities as directed.
Requires scheduled on-call availability.
Qualifications:
Graduation from an accredited college or university with an Associate's Degree in Information Technology, Computer Science, Computer Technology, or related field OR High School graduation or equivalent diploma from an institution accredited by an accrediting body recognized by the U.
S.
Dept.
Of Education or licensed as a degree granting institution by the Commission for Independent Education AND one (1) year of experience in information technology that includes customer service AND Diploma or certificate from a Technical School in Computer Systems and/or Information Technology Or equivalent combination of education and experience Must possess a valid Florida driver's license Applicants must be tobacco/nicotine free for six months prior to submitting application and during length of employment.
The Pinellas County Sheriff's Office strives to provide our employees with the best benefits possible.
Some of the benefits are Annual Leave (120 hours), Health Insurance, Wellness Incentives, and Education Assistance Program.
The Pinellas County Sheriff's Office is an EEO/ADA employer and is committed to being a drug free workplace.
TO APPLY FOR THIS POSITION, VISIT OUR WEBSITE:
www.
pcsoweb.
com/careers Any questions can be directed to Human Resources at 727-582-6208 Job Type:
Full-time Pay:
$41,706.
00 - $66,728.
00 per year
Benefits:
Dental insurance Health insurance Life insurance Vision insurance Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
