Emergency Communications Dispatcher
Largo, FL Largo, FL Full-time Full-time From $44,117 a year From $44,117 a year 1 hour ago 1 hour ago 1 hour ago All interested applicants must apply on our website for consideration:
https:
//largo.
wd1.
myworkdayjobs.
com/external/job/Largo-Police-Department/Emergency-Communications-Dispatcher_R-927 Largo Police Department Emergency Communications Dispatchers serve the department and the citizens of Largo during non-emergency/emergency calls for service and many times interact with people who are in crisis.
Successful public safety Emergency Communications Dispatchers are characterized by their professionalism and sense of duty to the public.
An Emergency Communications Dispatcher must be very adept at multitasking in a constantly changing environment.
Dispatchers will participate in classroom instruction, complete on the job training in addition to successfully passing various written/practical testing requirements with the goal of obtaining a state certification to work as a Public Safety Telecommunicator within the state of Florida.
Work Assignment:
As a requirement of the position, employees should be prepared to work any/all shift assignments.
Shift assignments include work on days, evenings, nights, including weekends and holidays, and may require overtime.
A 7% shift differential is applied for night shift.
Additional
Benefits:
- General benefits package with flexible spending accounts, leave time, etc.
- Defined Contribution Plan 401(a) with a generous 6% City match - Benefits also include 12 paid holidays and 24 hour full access to City fitness center.
Continuous learning is supported through tuition reimbursement and professional development opportunities.
- May receive up to $1,000 in relocation assistance for candidates outside Pinellas, Pasco, Hillsborough, or Manatee counties.
MINIMUM QUALIFICATIONS Education and
Experience:
High school diploma or general education diploma (GED) Previous public safety dispatching experience (police, fire, EMS) and some college coursework is preferred Excellent verbal and written communications skills Pass a strict and comprehensive background investigation Must be able to successfully obtain and maintain required certifications including but not limited to; Florida Department of Law Enforcement (FDLE) Full Access Certification and Criminal Justice Information System (CJIS) Level 2 - CJIS Security Awareness Certification.
Must be able to successfully complete training course and pass the State of Florida Public Safety Telecommunicator Certification Examination within 12 months of hire.
Must possess a valid Florida Driver's License or be able to obtain one within 30 days of hire Knowledge, Skills, and Abilities:
Knowledge of city and county geography, roadways and facilities preferred.
Knowledge of legal terminology, grammar, spelling, and math preferred.
Knowledge of automated office equipment, practices, and procedures.
Must possess good auditory acuity, vision, and have good diction and a clear speaking voice with an excellent command of the English Language Ability to work in a team environment Ability to perform recurring tasks independently, accurately, and quickly Ability to react quickly and calmly in emergency, life threatening, and stressful situations Ability to perform a variety of clerical tasks Ability to operate multi-key telephones and perform data entry at 2900 keystrokes per hour (KPH) Ability to input, access, and retrieve data from a Computer Aided Dispatch (CAD) system correctly Ability to obtain FCIC Certification after employment WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work Environment:
100% inside a climate-controlled building.
Physical Requirements:
The essential functions of the job require sitting for eight (8) to twelve (12) hours per day.
The job also requires frequent fine manipulations, reaching, and repetitive motion with occasional:
bending/stooping, grasping, and lifting/carrying of objects weighing less than 15 pounds.
On rare occasions the work requires:
pulling/pushing and lifting/carrying objects weighing 15 to 44 pounds.
Sensory Requirements:
Hearing:
Enough to understand a low volume voice transmission over a static-laden radio line and multiple conversations at once.
Speaking:
Enough to answer phones, talk on radios, and communicate with co-workers.
Seeing:
Enough to see and read maps, and computer monitor screens.
Driving Requirements:
The work requires driving on rare occasions and possession of a valid Florida Driver's License.
Technology:
The work requires the ability to operate the following machines:
telephone, computers, video recording devices, television, radio transmitter/receiver, and other communications equipment.
IMPORTANT INFORMATION:
Yes - DRUG TESTING (Safety Sensitive) No - CHILDCARE FINGERPRINTING No - CREDIT CHECK Yes - FDLE AND CJSTC SECURITY CLEARANCE:
As mandated by the FDLE, CJSTC and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data.
ELEMENTS OF SELECTION PROCESS:
1.
Review of applications for selection of those to proceed in the process 2.
Schedule selected applicants for Criticall Testing Criteria for moving forward in the process:
Required Overall Data Entry Scores of 2900 kph (Keystrokes Per Hour) Required Overall Non-Data Entry Scores of 80% Preferred scores of 30 wpm (Words Per Minute) or higher and a minimum of 80% in Criticall Categories; Keyboarding, Data Entry, Call Summarization, Memory Recall, Map Reading, Spelling, Sentence Clarity, and Reading Comprehension 3.
Selected applicants will be scheduled for a sit-along in the Communications Center to observe various elements of the position 4.
Selected applicants will be scheduled to interview with a hiring panel 5.
Schedule comprehensive criminal background check through the Police Applicant Screening Service (PASS) for selected top applicant(s) 6.
Schedule polygraph for selected top applicant(s) 7.
Schedule physical for selected top applicant(s) 8.
Verification of three (3) personal references 9.
Schedule applicant(s) for onboarding with Human Resources and first day of work Duration of The Process:
The expected duration of the selection process for filling the position should take approximately three (3) to four (4) weeks.
Agency's Policy On Reapplication:
If not selected, you may reapply for this or any other position at any time posted.
The City of Largo is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.
If you are interested in joining the Largo Police Team, please contact pd_coms@largo.
com or call 727-587-6730 Ext.
7399 Job Type:
Full-time Pay:
From $44,116.
80 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Schedule:
10 hour shift 12 hour shift 8 hour shift Day shift Holidays Monday to Friday Night shift On call Overtime Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
https:
//largo.
wd1.
myworkdayjobs.
com/external/job/Largo-Police-Department/Emergency-Communications-Dispatcher_R-927 Largo Police Department Emergency Communications Dispatchers serve the department and the citizens of Largo during non-emergency/emergency calls for service and many times interact with people who are in crisis.
Successful public safety Emergency Communications Dispatchers are characterized by their professionalism and sense of duty to the public.
An Emergency Communications Dispatcher must be very adept at multitasking in a constantly changing environment.
Dispatchers will participate in classroom instruction, complete on the job training in addition to successfully passing various written/practical testing requirements with the goal of obtaining a state certification to work as a Public Safety Telecommunicator within the state of Florida.
Work Assignment:
As a requirement of the position, employees should be prepared to work any/all shift assignments.
Shift assignments include work on days, evenings, nights, including weekends and holidays, and may require overtime.
A 7% shift differential is applied for night shift.
Additional
Benefits:
- General benefits package with flexible spending accounts, leave time, etc.
- Defined Contribution Plan 401(a) with a generous 6% City match - Benefits also include 12 paid holidays and 24 hour full access to City fitness center.
Continuous learning is supported through tuition reimbursement and professional development opportunities.
- May receive up to $1,000 in relocation assistance for candidates outside Pinellas, Pasco, Hillsborough, or Manatee counties.
MINIMUM QUALIFICATIONS Education and
Experience:
High school diploma or general education diploma (GED) Previous public safety dispatching experience (police, fire, EMS) and some college coursework is preferred Excellent verbal and written communications skills Pass a strict and comprehensive background investigation Must be able to successfully obtain and maintain required certifications including but not limited to; Florida Department of Law Enforcement (FDLE) Full Access Certification and Criminal Justice Information System (CJIS) Level 2 - CJIS Security Awareness Certification.
Must be able to successfully complete training course and pass the State of Florida Public Safety Telecommunicator Certification Examination within 12 months of hire.
Must possess a valid Florida Driver's License or be able to obtain one within 30 days of hire Knowledge, Skills, and Abilities:
Knowledge of city and county geography, roadways and facilities preferred.
Knowledge of legal terminology, grammar, spelling, and math preferred.
Knowledge of automated office equipment, practices, and procedures.
Must possess good auditory acuity, vision, and have good diction and a clear speaking voice with an excellent command of the English Language Ability to work in a team environment Ability to perform recurring tasks independently, accurately, and quickly Ability to react quickly and calmly in emergency, life threatening, and stressful situations Ability to perform a variety of clerical tasks Ability to operate multi-key telephones and perform data entry at 2900 keystrokes per hour (KPH) Ability to input, access, and retrieve data from a Computer Aided Dispatch (CAD) system correctly Ability to obtain FCIC Certification after employment WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work Environment:
100% inside a climate-controlled building.
Physical Requirements:
The essential functions of the job require sitting for eight (8) to twelve (12) hours per day.
The job also requires frequent fine manipulations, reaching, and repetitive motion with occasional:
bending/stooping, grasping, and lifting/carrying of objects weighing less than 15 pounds.
On rare occasions the work requires:
pulling/pushing and lifting/carrying objects weighing 15 to 44 pounds.
Sensory Requirements:
Hearing:
Enough to understand a low volume voice transmission over a static-laden radio line and multiple conversations at once.
Speaking:
Enough to answer phones, talk on radios, and communicate with co-workers.
Seeing:
Enough to see and read maps, and computer monitor screens.
Driving Requirements:
The work requires driving on rare occasions and possession of a valid Florida Driver's License.
Technology:
The work requires the ability to operate the following machines:
telephone, computers, video recording devices, television, radio transmitter/receiver, and other communications equipment.
IMPORTANT INFORMATION:
Yes - DRUG TESTING (Safety Sensitive) No - CHILDCARE FINGERPRINTING No - CREDIT CHECK Yes - FDLE AND CJSTC SECURITY CLEARANCE:
As mandated by the FDLE, CJSTC and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data.
ELEMENTS OF SELECTION PROCESS:
1.
Review of applications for selection of those to proceed in the process 2.
Schedule selected applicants for Criticall Testing Criteria for moving forward in the process:
Required Overall Data Entry Scores of 2900 kph (Keystrokes Per Hour) Required Overall Non-Data Entry Scores of 80% Preferred scores of 30 wpm (Words Per Minute) or higher and a minimum of 80% in Criticall Categories; Keyboarding, Data Entry, Call Summarization, Memory Recall, Map Reading, Spelling, Sentence Clarity, and Reading Comprehension 3.
Selected applicants will be scheduled for a sit-along in the Communications Center to observe various elements of the position 4.
Selected applicants will be scheduled to interview with a hiring panel 5.
Schedule comprehensive criminal background check through the Police Applicant Screening Service (PASS) for selected top applicant(s) 6.
Schedule polygraph for selected top applicant(s) 7.
Schedule physical for selected top applicant(s) 8.
Verification of three (3) personal references 9.
Schedule applicant(s) for onboarding with Human Resources and first day of work Duration of The Process:
The expected duration of the selection process for filling the position should take approximately three (3) to four (4) weeks.
Agency's Policy On Reapplication:
If not selected, you may reapply for this or any other position at any time posted.
The City of Largo is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.
If you are interested in joining the Largo Police Team, please contact pd_coms@largo.
com or call 727-587-6730 Ext.
7399 Job Type:
Full-time Pay:
From $44,116.
80 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Schedule:
10 hour shift 12 hour shift 8 hour shift Day shift Holidays Monday to Friday Night shift On call Overtime Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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