Service Technician
About Us:
ADT is an innovative, culturally diverse company that empowers and inspires its employees.
A culture where we are encouraged to bring new ideas to our workplace.
As times change, so do we.
We drive innovation and continue to evolve as an organization.
Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.
What defines success at ADT? The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
What are your key responsibilities? Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes of wired/wireless technology and connection procedures.
Test and validate system signals/communication with central monitoring to properly establish service.
A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
Qualifications - External What are we looking for? Service experience Technical aptitude Strong verbal communication Customer focused and customer driven mindset Thrive in the face of uncertainty Valid driver's license High School degree or the equivalent What's in it for you? Full benefits on the 1st of the month after 31 days of employment Casual, yet energetic and engaging work environments Medical, Dental, Vision, 401(k) with employer matching Paid vacation time (We all need to recharge) Tuition reimbursement, employee referral bonuses A culture of coaching, development and career growth opportunities Position
Summary:
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system.
The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair or replace inoperative equipment and test for operation.
Read blueprints, building and electrical plans in order to complete equipment repairs.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Qualifications - External Education/Certification High school diploma or GED.
Experience:
Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
Skills:
Excellent communication skills.
Able to read building electrical and sprinkler plans as required for clearing equipment trouble Standing, stooping, lifting ,climbing ,crawling Valid driver's license required.
Want to learn more about ADT? Visit us online at www.
adt.
com or on Facebook.
ADT is an Equal Employment Opportunity (EEO) Employer.
We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills.
ADT strives to ensure every employee and applicant feels valued.
Visit us at jobs.
adt.
com/diversity to learn more.
Recommended Skills Access Controls Communication Customer Service Networking Product Lining Service Orientation Estimated Salary: $20 to $28 per hour based on qualifications.
ADT is an innovative, culturally diverse company that empowers and inspires its employees.
A culture where we are encouraged to bring new ideas to our workplace.
As times change, so do we.
We drive innovation and continue to evolve as an organization.
Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.
What defines success at ADT? The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
What are your key responsibilities? Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes of wired/wireless technology and connection procedures.
Test and validate system signals/communication with central monitoring to properly establish service.
A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
Qualifications - External What are we looking for? Service experience Technical aptitude Strong verbal communication Customer focused and customer driven mindset Thrive in the face of uncertainty Valid driver's license High School degree or the equivalent What's in it for you? Full benefits on the 1st of the month after 31 days of employment Casual, yet energetic and engaging work environments Medical, Dental, Vision, 401(k) with employer matching Paid vacation time (We all need to recharge) Tuition reimbursement, employee referral bonuses A culture of coaching, development and career growth opportunities Position
Summary:
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system.
The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair or replace inoperative equipment and test for operation.
Read blueprints, building and electrical plans in order to complete equipment repairs.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Qualifications - External Education/Certification High school diploma or GED.
Experience:
Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
Skills:
Excellent communication skills.
Able to read building electrical and sprinkler plans as required for clearing equipment trouble Standing, stooping, lifting ,climbing ,crawling Valid driver's license required.
Want to learn more about ADT? Visit us online at www.
adt.
com or on Facebook.
ADT is an Equal Employment Opportunity (EEO) Employer.
We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills.
ADT strives to ensure every employee and applicant feels valued.
Visit us at jobs.
adt.
com/diversity to learn more.
Recommended Skills Access Controls Communication Customer Service Networking Product Lining Service Orientation Estimated Salary: $20 to $28 per hour based on qualifications.
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